Frequently Asked Questions.
Do I need to be home while the work is getting done?
No, you don’t need to be home. Please just ensure the following:
1. Your water taps and electrical plugs are functional. We usually need water and/or power for each job.
2. Gates are unlocked so that we have full access around the property.
3. All dog doo is cleaned up as we are walking on and stretching out hoses on your lawn. Stepping in dog doo is not only a nightmare come true, but also a safety concern!
Thanks in advance 🙂
What are your payment options?
We accept Cash, Cheque, e-Transfer, PayPal, Visa and MasterCard.
Do you have Liability Insurance and WCB?
Absolutely! We are able to provide the necessary documents upon request.
Do I need to notify my neighbours the work is being done?
Maybe. Its best if you notify the neighbours if you think we’ll need to access their property at all. Sometimes, we need to set ladders up on their side of the fence for safer angles. This is common if the houses are close together. With Roof Cleanings, we’ll need to do some precautionary watering during the roof spray and also cleanup after the moss removal. We like to chat with them before entering, but its best if they’ve had the heads up from you already.
What’s the difference between Inside Gutter Cleaning & Outside Gutter Washing?
- Inside Gutter Cleaning means removal of debris from inside the gutter system.
- Outside Gutter Washing means washing the facing of the gutters only… It is purely aesthetic.
What do you do with the debris and any other unwanted stuff from inside my gutter?
We first use your green bin, then we’re able to take a maximum of 2 bags of debris with us. Beyond that, we’ll bag the debris and leave it on the side of the house.
If you get your gutters cleaned fairly regularly, often the green bin is more than enough space for us to put the debris in.
I have covers on my gutters. Do they cost more to clean?
Yes, they do cost more to clean out as it adds a significant amount of time for us to remove and replace. There are a few types of covers that can’t even be removed.
Can you fix my leaking gutter?
We do minor repairs. Leaks, flow issues, re-attachments, downpipe problems, new outlets are all things that we can help with.
What surfaces can be pressure washed?
Most hard, non-porous ground surfaces can be pressure washed. Driveways, Walkways, Patios, Steps and Decks. Surfaces made of Concrete, Stone, Brick, Aggregate, Vinyl, and Painted Wood.
Note* Unpainted or chipping or stained wood, as well as Stucco, are not good candidates for Pressure Washing. Sometimes we recommend our Soft Wash service for items that would be better cleaned that way. Examples of items that we may recommend soft washing are: Railings, Patio Furniture, Pillars, etc
Do I need to move all my furniture so you can pressure wash?
We really appreciate it when the surface to be pressure washed is clear and ready.
We will need you to move cars, boats, motor homes, and super heavy items.
If we encounter an object that is too heavy, large or may cause damage or be damaged if moved we may choose to work around the item or ask for your help to move it.
Do I need to remove my screens prior to window cleaning?
-If they are the security screen type that only removes from the inside, then yes, please remove all screens prior to our visit.
-If we are brush washing the windows, then please remove the upper floor screens…..we’ll be able to remove the ground level ones during cleaning.
-If we are squeegee cleaning your windows and they are a type easily removable from the outside, then you can leave all screens in and we will remove and replace as we go.
Let us know if any questions.
Will my plants be harmed from the roof cleaning spray treatment?
No. During the spray portion, there will be a 2nd technician on the ground using a garden hose with water to dilute any overspray that may occur from the roof. This includes watering all your plants, hedges, grass, vegetable gardens, fences, deck furniture, etc. Anything that can be harmed will be properly soaked with water to dilute any possible overspray.